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Customer Support

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Phone

(888) 362-0652

Location

United States

FAQ

Frequently Asked Questions

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Billing Information

Thank you for reserving with Allway Limousine Service. For quality assurance please review your reservation for proper dates, addresses and times. It is up to you to inform us of any corrections this is not Allway Limousine Service Responsibility.
100% non-refundable payment is expected when the reservation is made. All payments are non-refundable and non-transferable. Cancellations must be submitted in writing, via email.
The remaining payments Must be Paid 03 days before the pick up date and will be charged on the card on file.

Overtime Rates:

*10 Minute Grace Period Is Allowed
SUV & Sedans– $ 100.00 – Per Hour Overtime
6, 8 ,10,12 Passenger limos and Vans – $200 – Per Hour Overtime
13-20 Passenger Limos – $250.00 –   Per Hour Overtime
Party Bus & Shuttle Buses – $350–     Per Hour Overtime
Rolls Royce & Specialty Cars – $500– Per Hour Overtime

Payment Acceptance

We accept all major Credit Cards and Cash payments. If paying by checque, it must clear within 7 days of your services. All vehicles are monitored with GPS tracking.

Traffic Congestion:

It is agreed and understood that Allway Limousine Service. Shall not be held liable or responsible for delays in traffic, roadblocks, alternate route delays or as a result of the mis -direction of the driver by passengers. Delays for inclement weather shall also be the responsibility of the contracted Allway Limousine Service does not offer credits during traffic delays, please allow extra time for travel if you feel it is necessary.

Please consider your times carefully when booking or choose a lengthier package. Stops and Addresses Listed on your contract All addresses must be provided in advance, Allway Limousine Service will not be held responsible for time lost mapping new addresses or trying to find landmarks. Please list all addresses in advance to ensure quality mapping and routing. Note Any Tolls On the road customer have to pay. In the event of mechanical failure, Allway Limousine Service reserves the right to make a comparable substitution. In the event we have advance notice of a vehicle being taken out of service, we will contact you and advise of available options. If we cannot come to an agreement on an acceptable substitution, we will allow you to cancel your contract and receive a full refund. If a vehicle becomes disabled en route to your service, we will send a comparable substitution at no extra charge to you. It is agreed that no person shall cause any contracted vehicle to be overloaded past the passenger capacity of any contracted vehicle. It is further understood that all passengers shall discharge themselves from the vehicle orderly and shall check for personal items before departing the contracted vehicle.
Allway Limousine Service shall not be responsible for any items left in a contracted vehicle. It is your responsibility to check the vehicle for personal items. Contracting person agrees that all claims and or complaints must be submitted in writing to Allway Limousine Service no later than 7days after scheduled event. Moreover, should it be deemed necessary for Allway Limousine Service to enlist attorneys or collection agencies to assist in collection of monies due for nonpayment of services or a breach of this contract, it shall be at the expense of the contracted event. Failure to comply with any or all terms and conditions of this contract may result in termination of your ride, forfeiture of all payments and deposits the contracted event acknowledges that upon, reading and understanding the terms and conditions of this contract, hereby agrees by signing this contract. Chauffeurs have the authority to determine if vehicles can safely make tight turns or enter narrow driveways, in such instance’s clients may need to walk to or from the vehicle. For your safety, walking or standing in the vehicle is prohibited while in motion. Allway Limousine Service will not be held liable for injury sustained if limousine must come to an immediate stop. Allway Limousine Service reserves the right to suspend service if weather is inclement and could jeopardize safety. In these instances, a snow date will be allowed for customers to choose a future date. All deposits will be Hold for future date.

Weather Policy

Allway Limousine Service reserves the right to suspend service if weather is inclement and could jeopardize safety. In these instances, a rain & Snow date  will be allowed for customer to choose a future date. All deposits will be Hold for future date.

VEHICLE DAMAGE POLICY

The Agreeing guarantor of this reservation accepts full financial liability for any physical damage or breakage of crystal, switches, burn marks, stains etc. Escape Hatches are for emergency only. Allway Limousine Service reserves the right to terminate service with no refund to client if clients renting service act in disorderly or violent manner. Allway Limousine Service reserves the right to initiate legal collection proceedings for loss of service or damage fees that are not fully paid within 14 days past date of service and will bill for any and all attorneys’ fees, collection expenses and court costs incurred.

SMOKING/ALCOHOL POLICY

Our Vehicles are non-smoking. A $ 100.00 charge per occurrence will apply. If needed, your driver will pull over to allow passengers to smoke outside Limousine. Illegal use of drugs is prohibited in our limousines and can terminate ride at no refund to customer. Alcohol consumption in our vehicle is not permissible if any passenger on board is under the age of 21, alcohol must not be present during these instances or services may be terminated. In the event of illness, a minimum $350.00 cleanup will apply for steam cleaning and detailing all bodily fluids.

PASSENGER COUNT

No chauffeur will operate a vehicle with more passengers than the vehicle is rated to accommodate. Please ensure the vehicle you are renting will accommodate your passenger count.

GENERAL ADDITIONAL POLICY

If for any reason the firm is unable to perform the service as contracts, its maximum liability shall be limited to a full refund of any monies paid by customers toward their rental or a credit towards future service. In rare instances we reserve the right to substitute vehicles in the event of mechanical failure. In the event of mechanical failure, Allway Limousine Service reserves the right to make a comparable substitution. In the event we have advance notice of a vehicle being taken out of service, we will contact you and advise of available options. If we cannot come to an agreement on an acceptable substitution, we will allow you to cancel your contract and receive a full refund. If a vehicle becomes disabled en route to your service, we will send a comparable substitution at no extra charge to you. It is agreed that no person shall cause any contracted vehicle to be overloaded past the passenger capacity of any contracted vehicle. It is further understood that all passengers shall discharge themselves from the vehicle orderly and shall check for personal items before departing the contracted vehicle. Allway Limousine Service shall not be responsible for any items left in a contracted vehicle. It is your responsibility to check the vehicle for personal items. Contracting person agrees that all claims and or complaints must be submitted in writing to Allway Limousine Service no later than 7days after scheduled event. Moreover, should it be deemed necessary for Allway Limousine Service to enlist attorneys or collection agencies to assist in collection of monies due for nonpayment of services or a breach of this contract, it shall be at the expense of the contracted event. Failure to comply with any or all terms and conditions of this contract may result in termination of your ride, forfeiture of all payments and deposits the contracted event acknowledges that upon, reading and understanding the terms and conditions of this contract, hereby agrees by signing this contract. Chauffeurs have the authority to determine if vehicles can safely make tight turns or enter narrow driveways, in such instance’s clients may need to walk to or from the vehicle. For your safety, walking or standing in the vehicle is prohibited while in motion. Allway Limousine Service will not be held liable for injury sustained if limousine must come to an immediate stop.